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Payment terms

All Prices are stated Singapore Dollars (SGD)

Avolounge Payment Terms & Conditions

We offer multiple flexible payment options to cater to both local and international customers. Please read the following terms carefully before placing an order.

1. Full Payment via Partial.ly

  • 1.1 Full payment using Partial.ly accepts all major credit/debit cards.

  • 1.2 For Ready Stock items, full payment must be made on the day the order is placed. Please note: No refunds will be applicable once the order is submitted.

Important: Partial.ly cannot be used for Ready Stock or near-release items unless full payment is made upfront. Orders using Partial.ly will only be fulfilled after full payment is completed.

If you wish to collect your item before completing payment, you must use Atome (available to Singapore customers only). See section 7 below.

2. Deposit via Partial.ly (For Pre-orders)

  • 2.1 A minimum deposit of 45% is required to secure pre-orders. The remaining balance will be collected when the studio requests it. This is to ensure commitment and reduce order abandonment.

  • 2.2 The Deposit amount is fixed and cannot be split into further installments. Only Full Payment can be broken down using an installment plan.

  • 2.3 Notifications for balance payments will be posted in our Discord group under the respective product channels: https://discord.gg/UvFSjZT7vB

3. Installment Plan via Partial.ly

  • 3.1 For eligible products, you may opt for a Partial.ly installment plan. A minimum deposit will be charged upfront. The remaining balance can be split into monthly payments of up to 6 months, or 9 months for selected pre-orders.

4. Partial.ly Processing Fee (5%)

  • 4.1 To offer the most competitive pricing in the market, all prices displayed on our website are exclusive to Singapore Bank Transfer payments.

  • 4.2 A 5% platform fee will be added to orders paid via Partial.ly to cover processing fees.

    • Example: An item priced at SGD 100 (bank transfer) will cost SGD 105 if paid through Partial.ly.

5. Deposit & Refund Policy

  • 5.1 All deposits are non-refundable.

  • 5.2 If a customer has made a full payment but wishes to cancel before the balance is requested (as announced in Discord), a partial refund will be issued:

    • Refund = Full Payment – 40% Deposit – 5% Transaction Fee

6. Singapore Bank Transfer (Local Customers Only)

  • 6.1 You may check out using "Bank Deposit" and choose to pay a 40% deposit (unless otherwise stated). This deposit must be paid in full (e.g., if an item is $100, the $40 deposit must be paid in full; partial payment of this deposit is not accepted).

  • 6.2 After checking out, payment instructions will be provided. Please make payment and send proof within 24 hours, or your order may be cancelled without notice.

  • 6.3 If you encounter issues, contact Robin at:

  • 6.4 No refunds will be granted for cancellations requested after 24 hours from the time of order.

7. Installment with Immediate Item Collection (Singapore Only)

  • If you wish to collect a Ready Stock or near-release item before completing full payment, you must use Atome, our partnered installment plan available exclusively to Singapore customers.

  • Partial.ly installment users will receive their items only after full payment has been cleared.