Terms & Conditions (International)
CANCELLATION POLICY
- Any cancellation made after the order will result in a 40% of the total cost as penalty fee.
- If cancellation was made 48 hours after the completion notice* have been advise, a 80% of the total cost as penalty will be charged.
- If a full payment has already been made, the balance amount will be refunded within 14 business days subjected to your bank's processing time.
- Ready Stock and Sourced items need to be paid in full and no refunds are applicable after order.
- Note: 7% fee Partial.ly fee will strictly non-refundable.
- PS. If there has been no response from you within 14 days after shipping quotation and notification has been sent, your order will be deemed as abandoned and will be relist for other potential buyers to purchase, there will be no refund for any paid amount for an abandoned order. (You may wish to still contact us after 14 days to check if your item is still available, we may still be able to ship your order out if the item has not been sold to another buyer.)
- Deposits are only refundable or transferable to another product if Avolounge cancels your order.
- Customers are expected to collect or have their orders delivered and complete any balance payment remaining within 2 weeks upon notification by Avolounge.
You may contact us and find out estimate shipping cost.
*Join our discord group to check for completion notice
- https://discord.gg/UvFSjZT7vB (Main group)
- https://discord.gg/RV7NYFxvSq
^ (Order number due for balance, production completed)
SHIPPING FEE
- Shipping fee can only be quoted upon arrival of the item at our warehouse, any request for a shipping fee estimation prior to arrival will purely be an estimation and cannot be used as a reference to the actual cost due to many factors of variation. I.e, shipping cost varies from time to time, actual shipping size is not informed prior to order completion by relevant studios etc.
- Cost of shipping will be email to international customers from avolounge.sg@gmail.com (Kindly add this email to your mailbox list so that it will not go to spam)
-
https://avol.sg/products/international-shipping-fee-payment-link or the item page itself (Usually for US customers), stating DHL Shipping Fee to United States only *NON-REFUNDABLE" and Ocean Freight Shipping Fee to United States only *NON-REFUNDABLE", kindly take note that only customers who have had the product purchased are allowed to pay for the shipping fees, otherwise the order will be made invalid and no refund will be provided.
- IMPORTANT TO NOTE WE DO NOT SHIP TO CHINA ADDRESS. YOUR ORDER WILL BE DEEMED AS FORFEITED.
*IMPORTANT for RUSSIA SHIPPING*
Shipping to Russia private individual address is only available for parcel size within 30cm x 60cm x 40cm. The maximum length is 60cm. Otherwise, shipping to Russia private individuals is not allowed only corporate entities and organizations are allowed. Custom tax will be invoiced to the company indicated in the shipping address.
LOST CONTACT
If we do not hear from the customer, a reminder via email will be send out few days before cut off date (14 days). Failure to response or pay up within given time frame will be deemed as product cancellation and any payment made will be forfeited.
DAMAGED PRODUCTS
- All damages has to be reported within 7 days from receiving product.
- If any item is damaged in transit we will first seek to attain replacement from the studio. If there are no replacements, the customer can select one of these two options:
- Avolounge offers a partial refund in view of the damages.
- Have the item professionally repaired by our artist (buyer bears the shipping cost to and forth)
LOST ITEMS AND RETURN POLICY
- If an item is lost in transit, a full refund or replacement if the customer has requested for insurance coverage before paying for shipping fee.
- No returns policy. All products sold are strictly non-refundable or exchangeable for other products.