Terms & Conditions (International)

 CANCELLATION POLICY

Any cancellation made after the order will result in a 40% penalty fee subjected to approval, if cancellation was made after the shipping notice have been advise, a 80% penalty will be charged. If a full payment has already been made, the balance amount will be refunded within 14 business days subjected to your bank's processing time.
Note: 5% fee Partial.ly fee will not be refundable

You may contact us and find out estimate shipping cost.

LOST CONTACT

Once the product arrive to Avolounge Warehouse, we will inform you via E-mail or phone contacts, however if we are not able to get your acknowledgement, Avolounge will send a final e-mail to your mailbox, from the day of the send, you are given 1 month to acknowledgement, if not product will be fortified.

DAMAGED PRODUCTS

  • If any item is damaged in transit we will first seek to replace the item at no cost to the customer.  If there are no replacements, the customer can select one of these two options:
    1. Return the damaged item and receive a refund in full.
    2. Have the item professionally repaired by our artist at no cost to the buyer.
LOST ITEMS
If an item is lost in transit, a full refund or replacement will be given to the customer.